Today I went to the Sandton City office of Emirates, to inquire something about my Apr'10 flight. One of the staff members came up to me and asked if I mind going directly to the call-center to have my issue resolved, as the number of customers was more than the number of computer-terminals they had in that office, and her intent was to have my query answered faster.
I readily agreed.
Through various corridors, passages, stairs and doors, she took me to the Emirates call center, and had me seated besides her near one of the terminals. In ~10 minutes, all my queries had been solved.
This was my first visit to a call-center - a world-class one at that - and I'm glad that today I finally got to see one from inside. It made me understand first-hand how a call center looks like, how are individuals seated, what type of computer-software is used, and so on.